Refund & Return Policy
At Novaluxe-design, customer satisfaction is our priority.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return:
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The item must be unused
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The item must be in original packaging
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Proof of purchase is required
Certain items may not be eligible for return, including:
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Final sale items
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Personalized products
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Items damaged due to misuse
2. Return Process
To initiate a return:
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Contact our support team
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Provide your order number
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Describe the issue and provide photos if necessary
Our team will review your request and provide return instructions.
3. Refunds
Once we receive and inspect the returned item, we will notify you regarding the refund status.
Approved refunds will be issued to the original payment method.
Refund processing may take 5–10 business days depending on your payment provider.
4. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
We will provide:
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A replacement product
or -
A full refund
5. Return Shipping
Unless the item is defective or incorrect, return shipping costs may be the customer's responsibility.
6. Contact
For return or refund inquiries:
Email: 13929443018@139.com